We understand that choosing custom furniture is a significant decision. Here are answers to our most frequently asked questions to help guide your journey with MERAKI.
MERAKI – Frequently Asked Questions (FAQs)
1. Do you have a physical showroom or outlet?
No, MERAKI operates exclusively online. This allows us to keep our product offerings competitive, made-to-order, and fully customizable. We share product visuals, dimensions, materials, and finish details digitally. For additional images, samples, or material confirmation, our support team is happy to assist.
2. What payment methods do you accept?
We accept payments through bank deposit or online bank transfer only. All order confirmations are processed after the payment is successfully received and verified. At this time, we do not offer cash-on-delivery (COD) or debit/credit card payment options.
3. What is your delivery timeline?
Standard delivery is 7 to 14 working days after production is complete.
• Production time varies by product complexity and volume.
• Local (Pakistan-based) deliveries are handled by trusted courier partners.
• International orders are shipped via air or sea cargo, and timelines may vary depending on customs clearance and destination country.
4. Do you offer refunds?
No, we have a strict no-refund policy.
However, we do allow exchanges under the following conditions:
• The product has a genuine manufacturing defect or damage during shipping.
• The issue is reported within 3 days of receiving the product.
• The product is unused, in original packaging, and supported with photographic evidence.
5. Do you ship internationally?
Yes. We offer international shipping for most products.
• Shipping charges vary by destination, weight, and packaging.
• Buyers are responsible for any customs duties or import taxes applicable in their country.
• We use reliable logistics partners to ensure safe delivery overseas.
6. What materials do you use in your furniture?
Our furniture is crafted using:
• Solid wood veneers on engineered wood cores (plywood, MDF).
• Brass detailing, trims, and handles.
• Genuine marble and travertine stone in tabletops, accents, or inlays.
• High-density foam, premium upholstery fabrics, and imported hardware.
Each product page contains a clear breakdown of its material composition.
7. Are your designs original?
We create a mix of original and globally-inspired designs. Some products are adaptations or reinterpretations of international styles while others are fully developed in-house. We are transparent about inspiration and ensure quality execution in all cases.
8. Can I request custom furniture?
Yes. MERAKI accepts customization requests including:
• Changes in fabric, polish color, size, or stone top.
• Personalization based on reference images (depending on feasibility).
Note: All customizations must be finalized before payment. Additional lead time and charges may apply.
9. What happens if the product arrives damaged?
Please notify us within 3 days of delivery with clear photos. We will evaluate the case and, if approved, offer an exchange or replacement. We are not liable for delays or damages caused by third-party couriers.
10. How do I care for your furniture?
• Wood & veneer: Wipe with a dry cloth; avoid direct sunlight or moisture.
• Fabric: Vacuum regularly; avoid spilling or sitting with wet clothing.
• Stone & metal: Clean with a soft, damp cloth and avoid abrasives or harsh chemicals.
A detailed care guide is available with every purchase or upon request.
Still have questions? Contact our support team at info@meraki.com or reach out via WhatsApp. We're here to help make your furniture journey smooth and enjoyable.
Clarity in Every Query,
Excellence in Every Answer.
