At MERAKI, we deeply value your voice. Your feedback helps us refine our products, improve services, and uphold our commitment to excellence.
MERAKI – Feedback & Complaints Policy
1. Feedback Submission
• Customers are encouraged to share their thoughts, suggestions, and reviews via email (info@meraki.com), Instagram, or the feedback form on our website (www.meraki.com).
• Positive testimonials may be featured on our digital platforms, with customer consent.
2. Complaint Handling Process
• We take complaints seriously and aim to resolve them swiftly.
• Complaints may include product defects, delivery issues, service delays, or miscommunication.
• Submit your complaint by emailing info@meraki.com with your order details, clear photographs (if relevant), and a full description.
3. Response Timeline
• We acknowledge all complaints within 48 working hours.
• Resolutions (repair/exchange/clarifications) are usually proposed within 5 working days, depending on issue complexity.
4. Escalation
• If you are not satisfied with the initial resolution, you may escalate the matter by requesting a review by a senior manager.
• Further action will be taken within 3–5 business days from the escalation.
5. Confidentiality
• All complaints and feedback are kept confidential and only shared with relevant internal teams.
Your input empowers us to build a better experience every step of the way.
Remember: Whether it's praise or concerns, we're here to listen. Contact us at info@meraki.com or visit our website at www.meraki.com to share your feedback.
Together, We Create
Exceptional Experiences.
