MERAKI is committed to customer satisfaction. While we do not offer refunds, we provide product replacement in specific cases to ensure fairness and quality assurance.
MERAKI – Product Replacement Policy
1. Eligibility for Replacement
• Product must be eligible under our Exchange/Replacement terms.
• Applies only to defects reported within 3 days of delivery.
• Item must be unused and in original condition with all packaging intact.
2. Valid Reasons for Replacement
• Product damaged during manufacturing (not transit).
• Incorrect item sent compared to your confirmed order.
• Major visible flaws or incorrect specifications (dimensions/material) from what was agreed.
3. Non-Eligible Cases
• Minor variations in texture, color, or finish (natural materials).
• Damages caused by misuse, mishandling, or poor environmental conditions (humidity, water, pests).
• Transit-related damages (courier mishaps) are not MERAKI's responsibility.
4. Process to Request Replacement
• Contact us within 3 days of receiving the item at info@meraki.com.
• Include photos, order number, and a description of the issue.
• Our quality control team will evaluate and provide a resolution within 5–7 working days.
5. Replacement Timeline
• If approved, replacements are scheduled based on current production timelines (generally 7–21 working days).
• You may be required to return the original item to our warehouse (at your own shipping cost).
6. Disclaimer
• All replacement approvals are at the sole discretion of MERAKI's quality assurance team.
• One-time replacement only per product; no repeat claims will be entertained.
This policy ensures product integrity while managing expectations fairly.
Remember: Report any issues within 3 days of delivery. Contact us at info@meraki.com for replacement requests.
Your Satisfaction,
Our Promise.
