We at MERAKI are proud of the quality and craftsmanship of our furniture. Our warranty claims process ensures your rights are protected should any manufacturing defects arise.

MERAKI – Warranty Claims Policy

1. Warranty Coverage

• All products come with a 1-year limited warranty covering structural manufacturing defects.
• Covered items include wood joinery, frame integrity, hardware, and foam integrity under normal use.

2. What Is Not Covered

• Wear and tear due to normal use, misuse, abuse, or improper maintenance.
• Variations in color, texture, grains, or knots in wood, fabric, or natural stone.
• Damages caused by improper installation, high moisture, pests, or chemical cleaners.
• Any mishandling during courier transit (we are not liable for shipping damages).

3. Filing a Claim

• Claims must be submitted via email at info@meraki.com with clear photographs, invoice details, and a description of the issue.
• You must file the claim within 12 months from the delivery date.

4. Review & Resolution

• Our quality team will review each claim and respond within 5–7 working days.
• If approved, we may offer repair, exchange, or part replacement based on product and damage type.
• In some cases, the customer may be required to ship the item to our workshop at their expense.

5. Limitations & Disclaimer

• Warranty is only valid for products purchased directly from MERAKI.
• Any modification or repair done by a third party voids the warranty.
• No refund policy applies. We offer exchanges only where applicable.

Important: This policy exists to balance customer satisfaction and fair usage of handcrafted products.

Remember: For warranty claims, please email us at info@meraki.com with detailed photographs and your original invoice. Our team is committed to ensuring your satisfaction with every piece of MERAKI furniture.