At MERAKI, every order is a promise of craftsmanship, quality, and care. As all our furniture is made-to-order, we follow a clear and transparent order process to ensure the best experience for our valued customers.
Order Placement Policy (Website Orders Only)
At MERAKI, all orders are placed exclusively through our official website. We do not accept orders via phone, DM, or third-party platforms.
How to Place an Order:
1. Visit our official website and browse the furniture catalog.
2. Select the product, choose specifications (size, color, etc.), and click "Add to Cart".
3. Proceed to Checkout and enter your accurate shipping and contact details.
4. Confirm your order.
Once submitted, you will receive an Order Acknowledgement Email with:
- Your full order summary
- Bank account details for payment
Payment Terms:
- Only bank deposit is accepted.
- Full advance payment is required within 48 hours of placing your order.
- Share your payment proof (screenshot/receipt) via WhatsApp or email for confirmation.
- Orders without payment within 48 hours will be cancelled automatically.
Order Confirmation
Only after payment confirmation:
- Your order is locked for production.
- We will share the estimated delivery timeline.
No Changes or Cancellations
Once production starts:
- No changes can be made to the order.
- No cancellation is allowed.
- No refund will be given.
Please double-check all product details, dimensions, and contact information before submitting your order.
Final Policy Statement
By placing an order on our website, you agree to:
- Full advance payment via bank deposit.
- No refunds.
- No cancellations.
- Production timelines may vary.
- You are responsible for providing correct details.
Where Every Order Sparks a Story in Wood
and Design.
