At MERAKI, every piece is handled with the same attention to detail that goes into its design and craftsmanship. Whether your order is part of our Ready Collection or crafted specifically for you, our goal is to ensure a smooth and transparent delivery experience from order confirmation to final dispatch.

Order Processing

Once your order has been placed and payment has been confirmed, our team will review the order details and begin the necessary preparation process.

Following order confirmation, a member of our team will contact you to discuss order status, estimated timelines, delivery arrangements, and any applicable delivery charges based on your location and order requirements.

Throughout the process, our team will remain in contact and provide updates at key stages of production, preparation, and dispatch.

Made-to-Order Products

Many MERAKI pieces are individually crafted to order.

These products typically require approximately 6–8 weeks for production, depending on the design, materials, finishing requirements, and customization options selected.

Production begins only after payment confirmation has been received.

Throughout production, our team will keep you informed regarding the progress of your order at key stages.

Ready Collection Products

Selected items within the MERAKI collection may be available for expedited fulfillment.

These products generally require approximately 8–10 working days for final preparation, quality inspection, finishing review, packaging, and dispatch scheduling before shipment.

Order preparation begins only after payment confirmation has been received.

This process ensures that every piece meets MERAKI quality standards before leaving our facility.

Delivery Arrangements

Delivery timelines vary depending on product size, destination, and logistics requirements.

Once your order has been confirmed, our team will provide an estimated delivery timeframe and discuss any applicable delivery arrangements based on your location.

Delivery charges, where applicable, are determined according to the delivery destination, order size, and service requirements.

Order Updates

We believe our clients should remain informed throughout the process.

Our team will stay in contact and provide updates during key stages of production, preparation, and dispatch.

Should additional information be required, a member of our team will reach out directly.

Tracking Information

Once your order has been dispatched, tracking information will be provided whenever available through the selected logistics provider.

Customers may use the provided tracking details to monitor the progress of their shipment.

Delivery Timelines

Please note that delivery timelines are estimates and may occasionally be affected by factors beyond our control, including:

• Logistics and transportation schedules
• Weather conditions
• Regional delivery restrictions
• Public holidays
• Customs procedures for international shipments

While we make every effort to meet estimated timelines, delays caused by external service providers cannot always be prevented.

International Deliveries

MERAKI offers international shipping to selected destinations.

International orders may be subject to customs duties, import taxes, VAT, and other charges imposed by the destination country. These charges are the sole responsibility of the customer.

Delivery timelines for international shipments vary by destination and customs processing requirements.

Need Assistance?

For questions regarding shipping, delivery, order status, or logistics arrangements, please contact the MERAKI team. We will be happy to assist you and provide the latest information regarding your order.