At MERAKI, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality furniture and a seamless shopping experience. Our policies are designed to ensure transparency, fairness, and care in every interaction.

Customer Satisfaction Policy

1. Quality Commitment:

• All items are thoroughly inspected before dispatch.
• We use reliable materials such as engineered wood, solid wood veneer, and brass, crafted with attention to detail and durability.

2. Exchange-Only Policy:

• We do not offer refunds, but we gladly offer exchanges for damaged or defective items reported within 48 hours of delivery.
• Exchanges are subject to condition review and photographic proof.

3. No Responsibility for Courier Mishandling:

• We pack every item with care but do not accept responsibility for damage caused by third-party couriers during transit.
• Customers are advised to inspect the packaging upon delivery.

4. Accurate Descriptions:

We strive to provide clear images and detailed descriptions. Slight differences in texture, color, or grain (especially with natural materials) are normal and not considered defects.

5. Customer Support:

• For any queries, concerns, or after-sales assistance, our team is available via WhatsApp, phone, or email during business hours.
• We aim to respond within 1 business day.

6. Commitment to Improvement:

• We welcome all feedback and continuously strive to improve our service and products.
• Your satisfaction helps us grow and serve you better.

Your trust and satisfaction drive our commitment to excellence in every piece we create. Thank you for choosing MERAKI.